Privacy Policy

OFLOWERJEWELRY - Privacy Policy

This Privacy Policy describes how OFLOWERJEWELRY and its subsidiaries and affiliates (“OFLOWERJEWELRY,” “we,” “us” and/or “our”) handle personal data that we collect online (through our websites) and offline (through customer support channels, our locations, and in-person promotional activities). We refer to all of this as the “Services.” This Privacy Policy explains the types of personal data we collect and process, how we may use and share the data, and the choices available to you regarding the management of your personal data.

 

 

Information We Collect

 

We collect personal data from you when you provide it to us directly and through your use of the Site. This information may include:

• Information you provide us when you use our Site (e.g., your name, contact details, gender, product reviews, and any information you add to your profile);
• Transaction and billing information if you make purchases with us or using our Site (e.g., credit/debit card details and delivery information);
• Records of your interactions with us (e.g., if you contact our customer service team, engage with us on social media);
• Information you provide us when you participate in a contest or survey;
• Automatically collected information using cookies and other tracking technologies (e.g., which pages you have viewed and whether you clicked on a link in any of our email updates). We may also collect information about the device you use to access our Site;
• Other information needed to provide the Site, e.g., we may access your location if you provide us with your consent.

If you also shop in one of our stores, we may combine the information you give us in-store (e.g., if you make a purchase or sign up for our mailing list in-store) with the information above.

Information We Automatically Collect

When you visit our sites, interact with our communications, or visit our stores, we automatically collect some information. To collect this information, we may use cookies, web beacons, and similar technologies. A “cookie” is a text file that websites send to a visitor’s computer or other Internet-connected device to uniquely identify the visitor's browser or to store information or settings in the browser. A “web beacon,” also known as a pixel tag or transparent GIF, is used to transmit information to a web server. We may also collect information about your online activities over time and across third-party websites. The information we automatically collect may include:

• URLs that refer visitors to our websites;
• Search terms used to reach our websites;
• Details about the emails we send, such as opens, clicks, and unsubscribes;
• Details about the devices used to access our websites (such as IP address, browser information, device information, and operating system information);
• Details about your interaction with our websites (such as the date, time, duration of visit, and specific pages accessed during your visits to our websites, referral activity, and which emails you may have opened);
• Information about activities in our stores, such as through closed circuit cameras for security monitoring or geofencing to identify traffic in our stores; and
• Information about use (such as the number and frequency of visitors to our websites).

We may associate this information with you  OFLOWERJEWELRY   account if you have one, the device you use to connect to our Services, or email or social media accounts you use to engage with OFLOWERJEWELRY.

For more information on how we use cookies, please see our cookie policy.

How We Use Your Information

 

Based on how you use our Site, your interactions with us, and the permissions you provide us, the purposes for which we use your personal data include:

 

• To fulfill your order and maintain your online account.
• To manage and respond to requests or complaints to our customer service team.
• To personalize the Site for you and show you content we believe you would be most interested in, based on information from your account, your purchase history and your browsing activity.
• To improve and maintain the Site and monitor its usage.
• For market research, e.g., we may contact you for feedback on our products.
• To send you marketing messages and show you targeted advertising where we have your consent or are otherwise permitted to do so.
• For security reasons, to investigate fraud and if necessary, to protect ourselves and third parties.
• To comply with our legal and regulatory obligations.

We rely on the following legal bases under data protection law to process your personal data:

• Because processing is necessary to fulfill a contract with you, or to take steps prior to entering into a contract with you (e.g., if you made a purchase with us, we use your personal data to process payment and complete your order).
• Because we have obtained your consent (e.g., when you contact us with a request, when you add optional information to your profile, or if you consent to receive marketing from us).
• Because it is in our legitimate interest as an e-commerce provider to maintain and promote our services. We are always looking to better understand our customers to offer the best products and customer experience. We use information about you to tailor your view of the Site to make it more interesting and relevant to the showcased products and offers.

 

 

 

Who Can Access Your Information

Third-Party Service Providers: We may engage third-party service providers acting on behalf of  OFLOWERJEWELRY to perform some of the services described above. For example, we share certain information with service providers who assist with processing credit card and payment transactions, hosting, management and maintenance of our data, email distribution, conducting research and analysis, advertising, analytics, or administering certain services and functions. We may also share information about you with our professional advisors, including accountants, auditors, attorneys, insurers, and bankers, as necessary. These service providers may change over time, but we will always use reliable service providers that we require to implement appropriate security measures to protect your personal data in line with our policies. We allow them to process your personal data only for specified purposes and, when appropriate, in accordance with our instructions and the provisions of this Policy as well as applicable law.

Advertising and Analytics Services Provided by Others

We may allow others to provide analytics services and serve advertisements on our behalf on the Internet and in mobile applications. They may use cookies, web beacons, and other technologies to collect information about the use of the Services and other websites and applications, including your IP address, device ID, web browser, mobile network information, pages viewed, time spent on pages or in apps, links clicked, and conversion information. This information may be used by  OFLOWERJEWELRY and others to, among other things, analyze and monitor data, determine the popularity of content, serve advertisements and content targeted to your interests on our Services and other websites, and better understand your online activity. 

We may also work with third parties to show you ads as part of a custom campaign on third-party platforms (such as Facebook or Google). As part of these advertising campaigns, we or third-party platforms may convert information about you, such as your email address, into a unique value that can be matched to a user account on these platforms allowing us to understand your interests and show you personalized advertising based on those interests. Note that third-party platforms might give you choices about whether to see these types of personalized ads.

Your Rights and Choices

 

Unsubscribe from email marketing

You can unsubscribe from our promotional emails at any time by following the instructions included in those emails. If you unsubscribe from receiving such communications, please note that we may still send you non-promotional emails (such as order confirmation emails or emails regarding changes to our legal terms).

Restricting Cookies

Most web browsers are set to accept cookies by default. Usually, you can choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our websites.

Children

Our Services are not designed for children. If you have reason to believe that a child has provided us with personal data, please contact us.

SECURITY INFORMATION

 

We work hard to keep your data secure. We use a combination of technical, administrative, and physical controls to maintain the security of your data. This includes using Transport Layer Security (“TLS”) to encrypt many of our Services. However, no method of transmission over the Internet or method of electronic storage is 100% secure. If you have a security concern, please contact us.

 

Data Transfers and Privacy Shield

OFLOWERJEWELRY is based in the United States and we have operations and entities in the United States and other countries. Therefore, we may transfer your personal data to, or store or access in, jurisdictions that may not provide equivalent levels of data protection as your home jurisdiction. We will take steps to ensure that your personal data receive an adequate level of protection in the jurisdictions in which we process it.

When we transfer personal data from the European Union, the United Kingdom, or Switzerland to the United States, we do so based on an approved data transfer mechanism, such as the Standard Contractual Clauses adopted by the European Commission. We also comply with the Privacy Shield between the EU and the USA and the Swiss-U.S. Privacy Shield as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data transferred from the European Union and Switzerland to the United States, respectively (collectively, the “Privacy Shield Principles”).  OFLOWERJEWELRY is certified with the U.S. Department of Commerce as adhering to the Privacy Shield Principles.

In certain circumstances, you may be able to invoke binding arbitration to resolve your claim.  OFLOWERJEWELRY is subject to the investigatory and enforcement powers of the Federal Trade Commission.

If we share personal data transferred to the United States under the Privacy Shield with a third-party service provider that processes such data on our behalf, we will be liable for that third party's processing in violation of the Privacy Shield Principles unless we can prove that we are not responsible for the event giving rise to the damage.

European Residents

Subject Data Requests

If you are a European resident, you have the right to access your personal data that we hold about you and request that your personal data be corrected, updated, or deleted. You may also have the right to object to, or request that we limit, certain processing. If you wish to exercise any of these rights, you may submit a request here. If you have an OFLOWERJEWELRY account, you can also review, update, and delete certain personal data by logging into your account.

Legal Bases for Processing

If you are a European resident, we process your personal data when:

• We need to use your personal data to fulfill our obligations under the contract with you (e.g., processing payments for and providing the OFLOWERJEWELRY products you ordered).
• We have a legitimate interest in processing your personal data. For example, we may process your personal data for performance marketing activities, for conducting data analysis, and to provide, maintain and improve our Services.
• We need to do so to comply with a legal obligation to which we are subject.
• We need to do so to protect your vital interests or those of others.
• We have your consent to do so, which you can withdraw at any time.

Subject Data Requests

If you are a European resident, you have the right to access your personal data that we hold about you and request that your personal data be corrected, updated, or deleted. You may also have the right to object to, or request that we limit, certain processing. If you wish to exercise any of these rights, you may submit a request via email contact@oflowerjewelry.com. If you have an bsp;OFLOWERJEWELRY account, you can also review, update, and delete certain personal data by logging into your account.

 

California Privacy Rights

The California Consumer Privacy Act or “CCPA” (Cal. Civ. Code § 1798.100 et seq.) and the Shine the Light law (Cal. Civ. Code § 1798.83) afford consumers who are California residents certain rights regarding their personal data. If you are a resident of California, this section applies to you.

California Consumer Privacy Act

The CCPA requires us to disclose the following information regarding our collection, use, and disclosure of personal data. In the preceding 12 months, we have collected the following categories of personal data: identifiers; commercial information; demographic information (please note that some demographic information may be considered characteristics of protected classifications under state or federal laws); internet or electronic activity; geolocation data; audio, electronic, visual, thermal, olfactory or similar information; inferences; and other categories of personal data that relate to or may reasonably be associated with you. For examples of specific data we collect, please see “Information We Collect” above. We collect personal data for the business or commercial purposes described in the “How We Use Your Information” section above. In the preceding 12 months, we have disclosed the following categories of personal data for business purposes to specified categories of recipients:

OFLOWERJEWELRY does not sell your personal data. We allow our advertising partners to collect certain device identifiers and electronic network activity through our Services to serve ads that are targeted to your interests. To opt-out from the use of your personal data for targeted advertising, please refer to the Advertising and Analytics Services Provided by Others section above.

Subject to certain limitations, California consumers have the right to (1) request to know the specific pieces and categories of personal data we collect, use, and disclose, (2) request deletion of their personal data, and (3) opt-out of any “sales” of your personal data that may be occurring, and (4) not be discriminated against for exercising these rights. You can make a request to know more about your personal data or to delete it by sending an email to contact@oflowerjewelry.com. In addition, access requests may be made by calling +44 7458 107836. We will verify your request by contacting you after we receive your request to verify your identity. Please note that we may retain certain information as required or permitted by applicable law. If you request the deletion of your personal data, some of our products and services may no longer be available to you.

If we receive your request from an authorized agent, we may ask for proof that you have provided that agent with power of attorney or that the agent has otherwise valid written authority to submit requests to exercise rights on your behalf.

We offer various financial incentives. For example, we may provide discounts or other benefits to customers who sign up to receive our marketing emails. When you participate in a financial incentive, we collect personal data from you, such as identifiers like your name and email address. You can participate in a financial incentive by following the enrollment instructions and you have the option to exit the incentive by contacting us. In some cases, we may provide additional terms and conditions for a financial incentive, which we will provide to you when you enroll. The value of your personal data is reasonably related to the value of the offer or discount presented to you.

Shine the Light

The California law allows California residents to request certain details on how their information is shared with third parties for direct marketing purposes or to opt-out of such sharing. We do not share your personal data with third parties for their direct marketing purposes.

Links to Other Websites and Third-Party Content

We may provide links to third-party websites, services, plug-ins, and applications, such as Facebook and Google, that are not managed or controlled by STORENAME. This Privacy Policy does not apply to such third-party services, and we cannot assume any responsibility for the content, privacy policies, or practices of third-party services. We encourage you to review the privacy policies of any third-party service before providing any information to or through them.

The Services may offer social sharing features and other integrated tools (such as the “Like” or “Share” button from Facebook or the “Tweet” button from Twitter) that let you share actions you take on our Services with other media. Your use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the entity providing the social sharing feature. For more information about the purpose and scope of the collection and processing of data in relation to social sharing features, please visit the privacy policies of the entities that provide those features.

Data Retention

Our retention periods for personal data are based on business needs and legal requirements. We retain personal data for as long as necessary for the purposes for which the data was collected and for any other permissible and related purpose. For example, we may retain certain transaction details and correspondence until the time for requests arising from the transaction has expired. When we no longer need to use your personal data, it is deleted from our systems and records or anonymized so that it can no longer be used to identify you.

Changes to Our Privacy Policy

We may modify this Privacy Policy from time to time. If we do so, we will post the updated policy on our sites and indicate when it was last revised. If we make substantial changes, we will provide you with further notice. You should periodically review our current Privacy Policy to stay informed about our practices regarding personal data.

OFLOWERJEWELRY

71-75 Shelton Street, London, Greater London, United Kingdom, WC2H 9JQ

Email: contact@oflowerjewelry.com

Phone: +44 7458 107836